Tag Archives: Frustration

Frustration (aka Hostony Sucks)

Frustration: That moment when you realize your web host is run by a bunch of idiots.

I had been using Hostony for the bulk of my web presences and hosting client pre-release sites for well over 15 years.  In that time there have been a few bumps but they always got it worked out.

When my annual renewal came up,  I re-upped as usual.  Of course, it reminded me that I have between 4 and 6 websites that have been basically abandoned. Not ideal, but whatever.  Maybe it was time that I went back and cleaned out a few things.

I tried to log into my root site and got nothing.  It wouldn’t load. Hmm… I submitted a helpdesk ticket and got no response.  I waited a week, then used the chat service to contact tech support.  The tech told me my entire account had been deleted.  He would try to restore it and get back to me.  Another week passed.  I finally got focused enough on this problem to realize I hadn’t had a working web site in at least 2 weeks.   So I contacted the billing department to complain.  I finally get a response.  They told me all of my data was gone.  And there were no backups.

So… I’m a little pissed. They took my money, deleted my account and screwed up the backups so I can’t get it back.  Nice.  Quality.

In short, Hostony sucks. They are incompetent. Their customer support is non-existent and their technical skills aren’t any better.

Now I need to find a new host and see if I dig up old copies of my sites. In the meantime, I’ve still got this one which is hosted on Azure.